RFW Training ("RFW Training," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our websites and landing pages, register for our free live masterclass, purchase one of our digital products, or otherwise interact with us, and how we use and protect that information.
By using our websites or submitting your information to us, you agree to the practices described in this policy. If you do not agree, please do not use our websites.
1. Information We Collect
Information you give us directly. When you register for a masterclass, fill out a survey or application, book a call, or buy a product, we may collect:
- Your name, email address, and phone number
- Answers you provide in surveys, applications, or qualifying questionnaires (for example, your role in car sales, your dealership, and your goals)
- Billing information when you make a purchase (payments are processed by our payment processor; we do not store full card numbers on our servers)
Information collected automatically. When you visit our pages, we and our service providers may automatically collect technical data such as your IP address, browser type, device type, pages viewed, time on page, and referring URLs, using cookies, pixels, and similar technologies.
2. How We Use Your Information
- To register you for our free live masterclass and send you access links, confirmations, reminders, and replays
- To deliver digital products you purchase and provide customer support
- To schedule and confirm calls you book with our team
- To send you marketing emails and, where you have consented, text messages about our training, offers, and events
- To measure and improve our pages, ads, and training
- To prevent fraud and comply with legal obligations
3. Text Messages (SMS)
If you provide your phone number and consent to receive text messages, we may send you event reminders, follow-ups, and promotional messages using automated technology. Consent is not a condition of any purchase. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP to any message, or get help by replying HELP.
4. How We Share Information
We do not sell your personal information. We share it only with:
- Service providers who help us run our business, such as our customer relationship and marketing platform, webinar hosting provider, payment processor, scheduling and form tools, and email/SMS delivery services. These providers may only use your information to provide services to us.
- Advertising and analytics partners (such as Meta and Google) through cookies and pixels, to measure ad performance and show you relevant ads. See "Cookies and Tracking" below.
- Legal authorities when required by law, court order, or to protect our rights, users, or the public.
- A successor business if we are involved in a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.
5. Cookies and Tracking
Our pages use cookies and tracking pixels to remember your preferences, measure page performance, and help us run advertising campaigns. You can control cookies through your browser settings, and you can limit ad personalization through the settings offered by ad platforms (for example, Meta Ad Preferences and Google Ad Settings). Disabling cookies may affect how our pages work.
6. How Long We Keep Information
We keep your personal information for as long as we need it for the purposes described above, for example while you remain subscribed to our communications or as needed to maintain purchase records, and as required by tax, accounting, and other legal obligations. You can ask us to delete your information at any time (see "Your Rights" below).
7. Your Rights and Choices
- Email: every marketing email we send includes an unsubscribe link.
- SMS: reply STOP to any text message to opt out.
- Access, correction, deletion: you may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it by contacting us at the email below. We will respond as required by applicable law, including state privacy laws that may give you additional rights depending on where you live.
8. Data Security
We use commercially reasonable safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security, but we work with established platforms and limit access to personal information to people who need it to do their jobs.
9. Children's Privacy
Our websites and training are intended for adults working in or around the car business. They are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.
10. Third-Party Links
Our pages may link to or embed third-party services such as webinar registration, scheduling, payment, and social media platforms. Those services have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing information to them.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Your continued use of our websites after an update means you accept the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or want to exercise any of your rights, contact us at [email protected].